Reviews & testimonials policy
How reviews are requested, handled and published
Karen Davies Mediation & Arbitration values honest feedback and takes a careful, ethical approach to how reviews and testimonials are requested, received and used.
Our approach
Review invitations are only sent after an appropriate matter milestone has been reached, and never during an active or sensitive process.
We do not suggest a rating, request a specific outcome, or ask for confidential matter details in exchange for a review. Feedback is invited in a respectful and transparent way.
Positive and less positive feedback are treated the same way. There is no “gating” of different review channels based on expected sentiment.
What we publish
Testimonials published on this website are anonymised by default and used only with explicit permission. Details are generalised where needed to protect client confidentiality and avoid identifying information being shared.
Private feedback
If a client prefers not to leave a public review, private feedback may be shared directly instead. This route is available to anyone who would prefer to provide feedback without publishing it publicly.
Confidentiality
Reviews and testimonials are never a substitute for confidential matter information. Any sensitive or detailed matter-specific content is not requested as part of the review process.
Questions
If you have any questions about our reviews and testimonials process, or would like to share private feedback, please contact Karen directly.